Academic Spotlight: Health Professions Executive Director Dr. Toni Clayton

Dr. Toni Clayton serves as Southern New Hampshire University’s (SNHU) executive director of health professions. She brings to that role a professional background in healthcare administration, health sciences, financial operations and quality assurance. She recently answered questions about the importance of education, how she connects with students and more.

Can you tell us about your professional background?

My professional career began in the healthcare industry leading a variety of departments that supported the non-clinical side of operations such as health information management, operations, finance, quality assurance, accounts receivable, accounts payable and human resources. My work was meaningful to me because my efforts contributed to a positive holistic patient experience.

I am equally passionate about developing healthcare curricula and learning experiences that closely reflect real-world applications, thereby fostering a positive student experience.

I love how my work in the health professions vertical lets me combine my passion for healthcare and education in such a meaningful way.

What first drew you to higher education?

My journey into higher education was ignited by the financial assistance my father received for his valiant service in the Army during the Korean War. Growing up as the child of a disabled veteran, I found myself embraced by the privilege of tuition assistance, a lifeline that became pivotal in shaping my educational path. This opportunity not only enriched my life but also opened my eyes to the transformative power of education, illuminating the way to fulfilling career opportunities that inspire me to uplift others in their own journeys.

My passion for education has shone brightly throughout my years devoted to coaching youth sports. At just 18, I took my first steps as a coach for a spirited softball team of 10- to 12-year-olds, and my coaching journey continued over a 30-year span with my final assignment leading a varsity women’s soccer team at a local high school.

Through coaching, I have come to deeply understand the profound impact of nurturing athletes with comprehensive training, mentorship, mental health support, compassion and empathy.

I firmly believe that students are deserving of the same unwavering support from their educators, as they strive to chase their dreams and reach their fullest potential.

What aspects of your own education have been influential in shaping your career in academia?

My undergraduate degree was completed on campus, which worked well for my circumstances at the time. However, when I sought to further my education to advance my career as a mother with two young children, it became extremely challenging to balance home responsibilities and a traditional 8-to-5 job, all while attending college.

The lack of affordable local colleges and my employer's inflexibility in allowing me to leave work early to attend classes hindered my progress. Consequently, it was 10 years before I could return to school, by which time online education options had expanded in my area of interest. I successfully completed both my master’s and doctorate degrees through online institutions and both experiences were exceptional.

What attracted you to this field of study? What keeps you excited about it?

I was drawn to a career in online higher education, fueled by my belief in the power of lifelong learning and an unwavering passion for teaching and nurturing others to soar toward their dreams.

As a proud first-generation student, I vividly remember the challenges that came with limited guidance and encouragement — challenges that many still face today. I’ve always found joy in being the cheerleader for those around me, inspiring me to think about how I could touch lives and spark transformation, one learner at a time.

What ignites my passion for higher education is its continuous evolution; with each remarkable student success story that unfolds, I'm challenged to strive even harder to uphold that standard of excellence, to illuminate and address the hidden needs that still linger in the shadows.

How have you found ways to effectively connect with students?

In the initial week of my courses, I utilize the introductions to understand how I can build relationships with each student, which enables me to send personalized communications throughout the term.

I have observed that many students may hesitate to reach out to instructors for various reasons. However, by taking the initiative to express my interest in their well-being, I encourage students to engage more openly, allowing me to provide tailored support.

It is particularly rewarding to receive updates from students even after they graduate, as they share their personal and professional journeys. I find this aspect of teaching incredibly fulfilling.

What brings you the greatest joy in your work as an executive director?

What brings me joy as an executive director is being a part of an executive team that examines our programs, initiatives and processes holistically to drive change and goal achievement that is important to everyone throughout the organization.

What makes me the happiest is going to graduations! There's just nothing like being at the SNHU Arena, feeling all that excitement, and seeing the big smiles on students and their families. I really enjoy walking up to students to congratulate them and taking part in the “clap line.” It totally warms my heart, and I feel so lucky to be part of such an important milestone.

What do you feel is unique about the faculty and students you work with?

Our students truly stand out thanks to the unique life experiences they bring to our community. Their insights add value to our discussions, whether we're chatting on discussion boards, sharing thoughts in journals or meeting during career sponsored events.

Our faculty members are equally impressive; they bring so much energy to the classroom and are always ready with helpful feedback and resources. Plus, they actively participate in various student-centered and professional development events outside of class.

What does SNHU’s mission to transform the lives of learners mean to you?

SNHU's mission to transform the lives of learners resonates deeply within me. It is not just a statement; it embodies a profound commitment to shaping futures. Our dedication to enhancing technology, refining our structures, and innovating our systems is fueled by a passionate belief in the potential of every individual we serve.

We are preparing to fulfill the dreams and aspirations of our learners now and for generations to come.

Outside of work, what’s something you’re passionate about or really enjoy doing?

Outside of work, I enjoy building parade floats for the local Mermaid Festival parade. My husband, children, and now grandchildren all contribute to the design and development process. Last year, our theme was “The American Dream,” and we created a motorized float inspired by football. My grandson portrayed a Kansas City Chiefs player, expressing his aspiration to play in the Super Bowl one day. I've always dreamed of working on a Rose Bowl Parade float, so if you know anyone who can help make that happen, please send them my way.

Joe Cote is a writer and organic marketer at Southern New Hampshire University (SNHU), where he has worked since 2016. Previously he spent more than a dozen years as a reporter and editor at weekly and daily newspapers in Vermont and New Hampshire. He lives near SNHU's Manchester, New Hampshire campus with his wife and daughter. Connect with him on LinkedIn.